Client Survey Form

Thank you for your loyalty as an ITandT BTS client, and for allowing our company to process your business. It is our goal to completely satisfy each client on every reservation. We value your opinion and invite you to take a few minutes to share your feedback about your experiences with ITandT Business Travel Solutions.

Your feedback will be used by our corporate office to improve the products and services which we offer. By responding to this email, you may be contacted by a representative of ITandT BTS to help improve the quality of service provided. We sincerely thank you for sharing your opinions as we continue to do our best to provide you with the ultimate reservation and service experience.




What was the date of the trip: (required)
Who booked this trip:
How satisfied were you with the service provided in each of the following areas:
Ease of getting through to make a reservation:
Friendliness and courtesy of the agent:
Agent’s knowledge of booking options:
Agent offered the most competitively priced options available:
Agent’s effort to obtain preferred seating:
Agent has information readily available to resolve requests:
Agent has authority to immediately resolve my problems:
Agent keeps me informed of action being taken:
Immediate response to requests:
Accuracy of tickets and reservations:
Timeliness of ticket delivery:
Overall, how satisfied were you with the service provided by ITandT?
Comments:
Personal Information:
Your name: (required)
Company: (required)
Phone: Ext. (required)
Email: (required)