Your feedback will be used by our corporate office to improve the products and services which we offer. By responding to this email, you may be contacted by a representative of ITandT Business Travel Solutions to help improve the quality of service provided. We sincerely thank you for sharing your opinions as we continue to do our best to provide you with the ultimate reservation and service experience.

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What was the date of the trip:	(required)
Who booked this trip:	SelfAssistantTravel CoordinatorOther
How satisfied were you with the service provided in each of the following areas:
Ease of getting through to make a reservation:	Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfiedN/A
Friendliness and courtesy of the agent:	Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfiedN/A
Agent's knowledge of booking options:	Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfiedN/A
Agent offered the most competitively priced options available:	Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfiedN/A
Agent's effort to obtain preferred seating:	Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfiedN/A
Agent has information readily available to resolve requests:	Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfiedN/A
Agent has authority to immediately resolve my problems:	Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfiedN/A
Agent keeps me informed of action being taken:	Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfiedN/A
Immediate response to requests:	Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfiedN/A
Accuracy of tickets and reservations:	Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfiedN/A
Timeliness of ticket delivery:	Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfiedN/A
Overall, how satisfied were you with the service provided by ITandT?	Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfiedN/A
Comments:

Personal Information:
Your name:	(required)
Company:	(required)
Phone:	Ext. (required)
Email:	(required)

ITandT Corporate Headquarters 40 Lloyd Avenue Malvern, PA 19355 USA PHONE: 1.800.878.3847 FAX: 1.610.644.0943

ITandT East Coast Business Travel Center 40 Lloyd Avenue, Suite 107 & 107A Malvern, PA 19355 USA PHONE: 1.610.647.3100 FAX: 1.610.651.0762

ITandT West Coast Business Travel Center 1001 South Meadows Parkway, Suite 1011 Reno, NV 89511 PHONE: 1.866.632.1102 FAX: 1.775.852.3681

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